DMLLM

Reset your own password or request one for someone else. A technician will review and follow up — I don't reset passwords automatically.

Pull a file from a backup snapshot. I'll walk you through picking the server, the backup time, and the file — you can click to browse folders instead of typing full paths.

Check an Autotask ticket by number (format: T20250415.0042). Type the number alone and I'll pop up a clickable menu of four views — 📝 Summary (AI synopsis), 📰 Latest (newest note only), 📋 Full view (status + latest + earlier notes), or 📜 Full history (every note, oldest → newest). Or skip the menu by asking for a specific view directly.

List tickets by status (and, for MSP techs, by customer). The waiting filter includes anything stalled — waiting customer, customer note added, on-hold, pending 3rd party, non-response. Sorted by ticket number oldest first by default; add "newest first", "reversed", or "descending" to flip. Results paginate 25 at a time — click → next or ← previous at the bottom to navigate. Click any ticket row to pop up the four-view menu for that ticket — no need to re-type the number.

If your issue doesn't fit one of the above — hardware, software installs, printer trouble, VPN, anything else — I'll open a ticket with the tech team. They'll reach out directly.

If your admin has enabled voice features, you'll see a microphone button next to Send — hold it to talk, release to send. The 🔊 toggle in the header reads replies aloud.

Not seeing the mic? Or not sure if it's working? Run the diagnostics:

🎤 Open Voice Diagnostics →

• When I show a table of options with numbers in it, click a row instead of typing — it's faster and won't typo.
• Click a ticket in any list to bring up its view menu (📝 summary / 📰 latest / 📋 full / 📜 history) instead of re-typing the number.
• Type "i don't know" or "show me a list" any time and I'll surface available choices.
• Press Enter to send. Shift+Enter for a new line.
• 👍 / 👎 on any reply tells the team when I got it right or wrong — please use them!